Let Us Help You - All FAQs

ORDERING

How do I place an order?

It is very easy and secure to order online at Proaim.ca. To find any item that we sell on our website, you can simply use the product search which you will find in the middle of the page. Also, we have the “categories” in the top navigation which makes finding the right product easy. After selecting the product, click on “Add to cart”. It will take you to the page where you can see the product you have selected. Here, you can change the quantity of the product if you wish so. From this page, you can either proceed to checkout or continue shopping. When you have finished shopping, click on either the "My Cart Icon" at the top-right of the website either to review your selections. When you are satisfied with your order, click the "Checkout" button to complete your purchase. Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser or you can also contact us via

How do I track my order?

A shipping confirmation email that includes a tracking or delivery confirmation number is sent to all the customers. Then customers can track the order by visiting the appropriate carrier's website for online tracking or you can also contact us via For FEDEX: For UPS:

What forms of payment does proaim accept?

Proaim has three options to make online payment that is Paypal, Credit card & Bank Transfer. You can also contact us via All ways are too secured and much easier to make the online payment.

How do I use a promo or coupon code?

On “Information” page, you will find a textbox “Discount Code" in the top right corner. Enter the code into the box and click "Apply" to update your order subtotal.

Note: One promo or coupon code can be used per order.

How do I use a gift certificate code?

What if an item is not in stock?

We always keep the warehouse with full stock which makes us to deliver the orders promptly. When you select any item to purchase, you will see highlighted message “out of stock” on that product, if that particular product is not in the stock at that time. Under any case, it never happens that we take the orders for items which are out of stock you can also contact us via

How can I cancel or change my order?

On our website, as such there is no option to either cancel or change the order. For any cancellation or changes in the order, customer need to contact us on our mail id sales@proaim.ca to effect changes or cancellations and customer will guided back with appropriate steps.

What if proaim.ca is unable to accept my order?

Is shopping at proaim.ca secure?

Customers do not need to worry at all as ordering online from our store is completely secured. All online transactions are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. For more information about the protection of your personal information, you can read our Privacy Policy. Note: If you are using e-mail filters and/or blockers, be sure to add proaim.ca to the safe sender list in your address book to ensure that you receive our notifications and updates.

Computer Monitor Color Accuracy?

Does proaim.ca have a print catalog?

Proaim does not publish a printed catalog. Instead we maintain a "live" catalog here on our website. This way our customers have access to the newest products as well as our most current low prices. You can find our entire product catalog right here at

SHIPPING

How will my order be shipped?

We ship the orders either through FedEx or UPS. We are offering Free Shipping on all Products except those that are on Pre-Order. Pre-order products need 14 - 21 additional Handling Days. Used Products need 2 additional Handling Days and are shipped with the Standard 7 business days shipping. Orders received on Saturdays & Sundays are shipped on following business day.

How much does shipping cost?

Customer has to enter the address along with country and zip or postal code on “Information” page and click on “Continue to Shipping” for calculating the actual shipping cost based on your shipping destination and the weight/dimensions of the items in your order.

When will I receive my order?

Delivery period depends upon the destination and the shipping option you have selected for. Regarding your delivery period concern, you can always contact us via prior to making a purchase and proper information will be provided on case to case basis. We ship through FEDEX & UPS and both the couriers are very reliable & fast.

What is your shipping policy?

All orders received before 8am PST, will be dispatched on the same day using Standard shipping service. Orders received post the cut-off will not be eligible for overnight shipping and will ship the Next business day.

It is the responsibility of the customer to read all the terms and conditions before placing an order. Deliveries may be delayed if we do not have the correct contact details for you. We ship with FedEx standard shipping, if your address is in a remote location as specified by FedEx, there can be delays. For critical shipping needs, please contact us before placing the order. Note: Signature will be required upon delivery.

Proaim delivers to the following countries:

Canada : Ontario, Manitoba, Quebec, Alberta, Vancouver, British Columbia, Nova Scotia, Saskatchewan, New Brunswick,Prince Edward Island,Toronto, Montreal, Ottawa, Calgary, Edmonton, Winnipeg, Hamilton, Kitchener–Cambridge–Waterloo, London, St. Catharines - Niagara (Niagara Falls, Welland), Halifax, Oshawa (Whitby, Clarington), Victoria (Saanich), Windsor (Lakeshore), Saskatoon, Regina, Sherbrooke (Magog), St. John's (Mount Pearl, Conception Bay South), Barrie (Innisfil), Kelowna (West Kelowna), Abbotsford - Mission, Greater Sudbury, Kingston (South Frontenac, Loyalist), Saguenay, Trois-Rivières, Guelph, Moncton (Dieppe, Riverview), Brantford (Brant), Saint John (Quispamsis), Thunder Bay, Peterborough (Selwyn), Lethbridge, Chatham-Kent, Cape Breton

USA : New york, California, Illinois, Texas, Pennsylvania, Arizona, Florida, Indiana, Ohio, North Carolina, Washington, Colorado, Michigan, District of Columbia, Massachusetts, Tennessee, Oregon, Oklahoma, Nevada, Maryland, Kentucky, Wisconsin, New Mexico, Missouri, Georgia, Virginia, Nebraska, Minnesota, Kansas, Louisiana, Hawai'i, Alaska, New Jersey, Idaho, Alabama, Iowa, Arkansas, Utah, South Dakota, Mississippi, Connecticut, South Carolina, North Dakota, Montana, New Hampshire, Delaware, Los Angeles, Chicago, Houston, Philadelphia, San Diego, San Francisco, Columbus, Seattle, Washington, Oklahoma City, Las Vegas, Louisville, Miami, Cleveland, Pittsburgh, Orlando, Richmond, Boise, Birmingham, Columbus

North America : Canada and Mexico

What if part of my order is backordered?

Can I pick up my order at your store?

WARRANTY

What warranty you provide on your products?

COMPANY INFORMATION

What are your hours of operation?

Are you open to the public?

How can I contact Proaim?

which includes a detailed contact. Most customer's questions can be answered instantly by browsing this F.A.Q. so be sure to give it a good look!

RETURNS & EXCHANGES

Return Policy

If you are dissatisfied for any reason with your purchase, you may return it within 30 days of the purchase date for either 100% refund or replacement. We provide Prepaid Return labels upto 30 days if not satisfied with purchase. Refunds on returned items will be issued in the same payment form as selected at the time of purchase. Also, this may seem obvious, but we can process returns only for items purchased from Proaim. Conditions: Returns are subjected to following conditions. • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, and all accessories. • Proaim is not responsible for any incidental damage resulting from the sale or use of any article purchased with us. We are responsible for the monetary value of the purchased item only.

Refund Policy

Eligibility Conditions :

Please read all the conditions below. If all the conditions are not met, PROAIM reserves the right to refuse the return or to charge a minimum 15% restocking fee.

All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all accessories (if any).
Defective or damaged items may be exchanged, repaired or refunded at our discretion for the same model.
PROAIM can only refund the original purchase price. Shipping and handling fees are nonrefundable.
We will issue your refund in the same way you made the original purchase. If the payment was made by a bank transfer, the refund bank transfer will be issued immediately after we receive the product.
Please allow 5-7 days for a credit to appear on your account.
Claims for missing items or items damaged in transit must be received within 2 to 3 business days after the delivery of the merchandise.

Liability :

How do I exchange an item?

To exchange an item, customer has to follow the same steps as detailed in “ return policy”. Customer will have to inform us regarding exchange.. As soon as we receive your returned item, a new item will be dispatched to you. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please allow 3-4 business days to process your exchange once the returned item has been received by us.

FAQ